Email & limits

How Friday sends candidate email, the daily limit, and what happens when sending pauses.

Sending

Candidate email goes out from Friday with nothing to set up. Settings › Email & channels › Sending shows the sending service, the From address candidates see, where replies go, the daily limit and the status.

Daily limit

Each workspace can send 15,000 emails a day, shared by everyone in it. The Daily limit row shows today’s usage, for example 860 of 15,000 today, and the count starts again each day. Scheduled and bulk sends wait through quiet hours, 9 pm – 8 am.

When sending pauses

Sending pauses on its own when bounces or complaints pass the workspace’s limits; the Status row then reads Paused, with the reason and the date. While it is paused nothing is sent, and your agent’s sends are refused with Sending is paused for this workspace. Kodiva staff resume it once the list is cleaned, and the reason is kept with the workspace. Contact Kodiva if your workspace is paused.

Your agent and email

Your agent drafts email with Make changes (friday:write); sending needs Send email (friday:send). Every send counts against the same daily limit.